FAQS


  • Are your meals frozen?

    No, our meals are delivered fresh and never frozen. When you get your box, simply unload and place your meal boxes directly in the refrigerator. When you are ready for a meal, all you have to do is heat and eat.

  • Do I get to choose my meals?

    We have a fixed weekly menu. We post our menu a week in advance so you can check them before you order. If ever you need minor tweaks (e.g. for allergies, intolerance, and some medical conditions) to our current menu plan, we accept minor food restrictions which will incur an additional cost of 300 pesos per week. Just give us instructions on which specific food items to take note for restrictions and modifications.

  • How can I contact you?

    There are a few ways to get in touch with us. Our Customer Care team is ready to answer your questions and inquiries everyday., 6AM to 9PM. You can call, text, or Viber us at (+63) 917 113 3287. You can also drop us a message via Facebook messenger (@smartmealsdelivery) and Instagram DM (@smartmealsdelivery)

  • How long will the meals last?

    Since we don't use artificial or chemical preservatives, the meals have a refrigerated shelf life of about 24 hours. You must refrigerate meals to avoid spoilage of meal packages. We recommend reheating the food in the microwave oven right before consumption.

  • Can I heat my meals in an oven or on the stove?

    Yes, you most certainly can! Just so you know, our current meal containers aren't safe for the oven or stovetop, so you'll have to transfer your food to heat it up. Different food items requires different temperature in heating. Keep in mind that you'll want an inner temperature of around 70-75°C for most food items. (internal temperature still depend on what food item you are heating).

  • How do I place an order?

    You can place an order via SMS and/or FB messenger. Our representative will send you an order form which you must fill-out completely for your order to be processed. Once you placed an order, one of our representatives will send you an order confirmation message upon processing of your order details. Kindly acknowledge SMS once received. Any cancellation shall be advised 24 hours before subscription week starts. Without giving notice, delivery will continue and billing charges will apply.
    Please take note that your order will only be processed on the specific weeks you indentified.

  • How do I cancel/change my order?

    Any cancellation or changes shall be advised 24 hours before subscription week starts. Without giving notice, delivery will continue as processed and billing charges will apply. Also, it is best to call us for immediate concerns. You can contact us at (+63) 917 113 3287.

  • What forms of payment do you accept?

    We accept BDO and BPI over-the-counter transactions and online banking transfer.

  • Do you offer any special discount or promo?

    We grant 20% discount to senior citizens and persons with disability (PWDs). You can check out our current promotions by heading to our Facebook or Instagram accounts.

  • Where and when do you deliver?

    We have two types of delivery set-up available.

    • Afternoon delivery (day before intended consumption) is anytime between 3pm to 9pm, MON-SUN.
    • Morning delivery (same day consumption) is anytime between 4am to 9am, MON-FRI only (no weekends). We cannot commit to a specific time of delivery due to daily changes in delivery routes.
    • For our delivery areas, please see image below for the full list.