FAQS


  • Are your meals frozen?

    No, our meals are delivered fresh and never frozen. When you get your box, simply unload and place your meal boxes directly in the refrigerator. When you are ready for a meal, all you have to do is heat and eat.

  • Do I get to choose my meals?

    We have a fixed weekly menu. We post our menu a week in advance so you can check them before you order. If ever you need minor tweaks (e.g. for allergies, intolerance, and some medical conditions) to our current menu plan, we accept minor food restrictions which will incur an additional cost of 300 pesos per week. Just give us instructions on which specific food items to take note for restrictions and modifications.

  • How can I contact you?

    There are a few ways to get in touch with us. Our Customer Care team is ready to answer your questions and inquiries everyday., 6AM to 9PM. You can also drop us a message via Facebook messenger (@smartmealsdelivery) and Instagram DM (@smartmealsdelivery)

  • How long will the meals last?

    Since we don't use artificial or chemical preservatives, the meals have a refrigerated shelf life of about 24 hours. You must refrigerate meals to avoid spoilage of meal packages. We recommend reheating the food in the microwave oven right before consumption.

  • Can I heat my meals in an oven or on the stove?

    Our current meal containers are safe for the oven. Different food items require different temperature in heating. Keep in mind that you'll want an inner temperature of around 70-75°C for most food items.

  • How do I place an order?

    You can place an order via our website,www.smartmeals.ph. Simply sign up, place an order and pay via our payment portal, Dragonpay. You'll receive an email from Dragonpay confirming your payment and rest assured your order is confirmed.

  • How do I cancel/change my order?

    Any cancellation or changes shall be advised 24 hours before subscription week starts. Without giving notice, delivery will continue as processed and billing charges will apply. Also, it is best to call us for immediate concerns. You can contact us at (+63) 917 113 3287.

  • What forms of payment do you accept?

    We accept Credit Card, Online Transfer, Gcash and Over the Counter (Bank and Payment Center). Payment shall be processed after checking out on our website.
    COD is not accepted.

  • Do you offer any special discount or promo?

    We grant 20% discount to senior citizens and persons with disability (PWDs). You can check out our current promotions by heading to our Facebook or Instagram accounts.

  • Where and when do you deliver?

    We have two types of delivery set-up available.

    • Afternoon delivery (day before intended consumption) is anytime between 3pm to 9pm, SUNDAY TO THURSDAY.
    • Morning delivery (same day consumption) is anytime between 4am to 9am, MONDAY TO FRIDAY.
    We cannot commit to a specific time of delivery due to daily changes in delivery routes.
    For our delivery areas, please see image below for the full list.

  • What are your policies regarding refund?

    We can either move your delivery schedule to the preferred date if you will be unavailable during the initial dates selected. The credits may be used anytime as long as it is coordinated via our communication channels prior the actual delivery.
    For refunds under promo subscription, regular rate of the consumed days shall be deducted from the total payment made since the mechanics of the promo were not fulfilled.